FAQFAQ

Charging time depends on the battery size and the charger’s power. A 11 kW charger adds about 60 km of range per hour and charges a 60 kWh battery from empty in roughly 6 hours. At 7.4 kW it takes about 9 hours. So most cars charge fully overnight.

It depends on your home’s grid connection. A single-phase connection supports a charger of up to 7.4 kW, a three-phase one 11 or 22 kW. If you don’t know what connection you have, send us a photo of your meter point and we’ll tell you.

Only if your car’s on-board charger can also handle 22 kW AC charging. Most EVs today charge at no more than 11 kW on AC, in which case even a 22 kW charger won’t charge any faster. A 22 kW charger can be limited to a lower power during installation.

With a tethered charger, you just plug in the car – no need to get a cable out. With a socket charger, you use your own Type 2 cable, so it works conveniently with several different cars, and the cable can be replaced.

On your own property, within your existing connection capacity, you usually don’t need a separate permit, but the connection must be done by an electrician. If you need more power, you have to apply for it with the electricity provider. In an apartment building, the building manager’s consent is also required – we can help with that too.

Yes. Claudia can control an OCPP-capable charger to follow your solar production, so surplus power goes into the car instead of being fed back into the grid cheaply.

Roughly: battery capacity (kWh) divided by charging power (kW). In practice it takes a bit longer, because charging power varies with the battery’s state of charge, temperature and condition, and charging slows down toward the end.

With AC (alternating current) charging – like a home wall charger – the car’s on-board charger converts grid power to direct current, so the charging power is set by the on-board charger. With DC (direct current) fast charging, the conversion happens in the charging station and the energy goes straight into the battery, which is why it is much faster. DC charging heats the battery more, so AC charging is gentler for everyday use.

With AC charging, losses are around 10%. The lower the charging power, the higher the proportion of losses – which is why charging from a regular outlet is the slowest and least efficient, and a wall charger matched to the car’s on-board charger is the most efficient.

For everyday use, keeping the charge between 20% and 80% is gentlest on a lithium-ion battery. Every so often – most manufacturers recommend once a month – it’s worth charging to 100% so the cells can balance. For longer trips, feel free to charge it full.

The portable charging cable that comes with the car is mainly meant for emergencies and occasional charging: it’s slow and puts a sustained high load on the outlet. A wall charger constantly communicates with the car, charges at the highest safe power, and its built-in protections look after your home’s electrical system.

OCPP is an open communication standard that lets a central system control the charger remotely. It powers load balancing, solar charging, per-user billing and remote monitoring – and you’re not tied to a single manufacturer’s app.

Dynamic load balancing (DLB) continuously measures the consumption of the house or site and only gives the charger as much power as there is room for. That way the main fuse won’t trip while charging, and you often don’t need a higher grid connection capacity.

The installation price depends on the cable length and the condition of the meter point. At the end of the Charger finder you’ll also see the price of the basic package; if your site differs from the average, we give you an exact, final price after a survey – with no extra items added later.

You can pay online by card (Visa, Mastercard, Maestro), Apple Pay or Google Pay on SimplePay’s secure payment page, or by bank transfer. Your card details never reach us – only SimplePay handles them. For companies, we issue the invoice to the company name and tax number entered at checkout.

Yes. For workplace, fleet, hotel and public charge points, we provide a custom quote after an on-site survey, with load balancing, RFID card access and billing.